Comments on: GlobalTestMarket Website Update

By: mary mcwhorter

mary mcwhorter — Wed, 29 Oct 2008 23:03:58 +0000

Thanks for all the hard work and finding and fixing the problem, technology has its benefits and its downfalls, but everything has been okay on my account. and i do love doing your surveys.

By: Sharada

Sharada — Wed, 29 Oct 2008 10:52:14 +0000

Hi, i am glad ur update program & informing to members.

thanks.

By: Emmanuel Berube

Emmanuel Berube — Mon, 27 Oct 2008 00:16:11 +0000

Je veux juste dire à toute lÉquipe de global test market qu’il fait un excellent travail

By: Garth O'Brien

Garth O'Brien — Fri, 10 Oct 2008 16:31:03 +0000

Gary Hurst,

As stated previously, we were not expecting any issues with the website resulting from the software release. Customer Service was flooded with complaints and my team was scrambling to discover all of the issues and to provide them with an appropriate response.

You will be glad to know a new SPAM filter has been implemented on our Customer Service email server. This will radically reduce the amount of SPAM mail they receive making their response time much faster.

By: Garth O'Brien

Garth O'Brien — Fri, 10 Oct 2008 16:28:15 +0000

Aaron,

I completely agree. The massive benefit of this release was removing the website code from the survey engine code. That means we will have much more flexibility in editing, adding and removing content from our website.

In the past such changes required review of the survey code, lengthy testing and a formal software release. Even for such changes as adding punctuation or an image.

Look for beneficial changes to come in 2009!

By: Garth O'Brien

Garth O'Brien — Fri, 10 Oct 2008 16:17:16 +0000

Chuck,

The software released had no impact on profiler data. It merely reset the button in your GlobalTestMarket portal making it appear as if you had not completed those surveys. I have been told that bug was fixed and the buttons in my account now indicate my that I completed my profilers.

By: Garth O'Brien

Garth O'Brien — Fri, 10 Oct 2008 16:10:18 +0000

Lynne,

We release software code on a weekly basis, and these bugs pop up once in awhile due to a software release. We were assured this past release would not impact the GlobalTestMarket portal. Oh well. Tech happens.

By: Ma. Jovita

Ma. Jovita — Fri, 10 Oct 2008 04:53:09 +0000

Thank You for keeping up notice and keep up the good work! Godbless!

By: Lynne

Lynne — Thu, 09 Oct 2008 21:31:10 +0000

Glad I read this too – but it is still somewhat annoying as, just as soon as one problem gets fixed ,something else goes wrong.

Your site and surveys have always been great so keep on with the fixing – I know it is not an easy process. ( BL***y computers).

Perhaps, prior to future \”upgrades\”, you might forewarn panelists of potential problems via email.

By: Charu

Charu — Thu, 09 Oct 2008 20:40:42 +0000

Thank you very much!!!! I was worried about that why I couldn’t login into my account since from a week. I am glad to know that my market points are safe & it will be update very soon. I’m glad they are working very hard to resolving this matter soon as possible.