Some members are experiencing difficulties logging into their account, and some members are not able to view their accurate MarketPoint balance. Our Development team is aware of these bugs and is working diligently toward a resolution. Why did a new survey engine impact the GlobalTestMarket website? The old survey engine intertwined the software code of the website and survey software. That design no longer met the demands of our growing GlobalTestMarket community. We were required to separate the survey engine code and the website code. This will greatly benefit our members in the future because we will finally be able to expand our website capabilities. Is GlobalTestMarket accurately recording our survey and MarketPoint history? Definitely. GlobalTestMarket records member activity on a host of databases. One database is responsible for survey activity, and another is responsible for tracking all of your MarketPoints. During the release it was discovered the MarketPoint database was not updating the new MarketPoint database as fast as expected. The replication of the new database is underway, and is being monitored closely. I was able to access my account before last Wednesday why can’t I now? Each member has an account status; enable or disabled. During the release some member accounts were given a blank status; neither enabled or disabled. That is slowly being corrected and any member experiencing that inconvenience should be able to access their account in the next few days. |
| Posted at 9:04 am | Filed under Announcements. |
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October 7th, 2008 at 9:50 am
Thank you very much for this!
I didn’t think to check out recent posts… sorry!
This definitely cleared up things
October 7th, 2008 at 2:07 pm
Thanx for the update!!! When I started getting a message about not having a vlid email or password I was getting worried my account had been hacked or soemthing… I am HAPPY to know my market points are still safe! Will keep taking the surveys as they come and look forward to everything running smoothly again soon!
October 8th, 2008 at 6:14 am
Thank you for updating the situation, I dreading the reason why I couldn’t log into my account (it’s been back up since yesterday.) I’m very glad you guys are working hard to resolving this situation.
October 8th, 2008 at 9:34 am
Glad to finally know what’s up. I was ready to lose it with customer service cuz they weren’t giving me any answers. Hope things will be resolved soon. I’ll feel much better when I can get into my correct account page.
October 8th, 2008 at 10:14 am
Thanks for the update !
Kann you tell us, when this problem will be fixed ?
October 8th, 2008 at 11:25 am
Thanks for the update. As always, the best Globaltest info is found on the blog. I’ve had a few surveys not credited going on a week or so, and suspected some changeover or something might be going on. So I came to check. And sure enough…
Would just like to mention that I was a member for quite a while before I even noticed the blog, the link being way down at the bottom corner of the page in small letters. It might be a good idea to either post something temporarily on the home/welcome page until the upgrade is finished, or else send out an email, (or both) to reassure members who may still be frustrated by the glitches, & not know what’s going on. My guess would be there must be more than a few of those. Anyway, this might help avoid flooding the support group’s inboxes, for one thing.
Again, thanks for the helpful info.
October 8th, 2008 at 1:30 pm
I am glad you addressed this situation. I thought it was odd that I had to redo all my personality type surveys (financial, househol, etc.) and noticed that there are no surveys listed in the “available surveys” section. I assume as all the bugs are worked out that I will be able to see available and completed surveys.
Once again, thank you for the update in the blog!
October 8th, 2008 at 5:15 pm
Thank you for your notice. I was very worried about my account when I could not get access to it. I am very glad that you have cleared up the problem. I hope you can solve the problem quickly.
October 9th, 2008 at 7:11 am
So glad you guys are working hard to fix this problem, hope it gets sorted soon. I hate not knowing how many points i have!! Keep up the hard work!!
October 9th, 2008 at 8:20 am
I totally appreciate the difficulties of updating your system, good luck and God Bless!
I have experienced the loss of updated profiles, some taken back to early dates, some saying never filled in, even though I’ve updated them every few weeks. Is this part of the bug critters affecting the change over? Are others having this problem? This is such a great survey site I’m sorry to see you having these problems. Again, good luck!
October 9th, 2008 at 12:40 pm
Thank you very much!!!! I was worried about that why I couldn’t login into my account since from a week. I am glad to know that my market points are safe & it will be update very soon. I’m glad they are working very hard to resolving this matter soon as possible.
October 9th, 2008 at 1:31 pm
Glad I read this too – but it is still somewhat annoying as, just as soon as one problem gets fixed ,something else goes wrong.
Your site and surveys have always been great so keep on with the fixing – I know it is not an easy process. ( BL***y computers).
Perhaps, prior to future \”upgrades\”, you might forewarn panelists of potential problems via email.
October 9th, 2008 at 8:53 pm
Thank You for keeping up notice and keep up the good work! Godbless!
October 10th, 2008 at 8:10 am
Lynne,
We release software code on a weekly basis, and these bugs pop up once in awhile due to a software release. We were assured this past release would not impact the GlobalTestMarket portal. Oh well. Tech happens.
October 10th, 2008 at 8:17 am
Chuck,
The software released had no impact on profiler data. It merely reset the button in your GlobalTestMarket portal making it appear as if you had not completed those surveys. I have been told that bug was fixed and the buttons in my account now indicate my that I completed my profilers.
October 10th, 2008 at 8:28 am
Aaron,
I completely agree. The massive benefit of this release was removing the website code from the survey engine code. That means we will have much more flexibility in editing, adding and removing content from our website.
In the past such changes required review of the survey code, lengthy testing and a formal software release. Even for such changes as adding punctuation or an image.
Look for beneficial changes to come in 2009!
October 10th, 2008 at 8:31 am
Gary Hurst,
As stated previously, we were not expecting any issues with the website resulting from the software release. Customer Service was flooded with complaints and my team was scrambling to discover all of the issues and to provide them with an appropriate response.
You will be glad to know a new SPAM filter has been implemented on our Customer Service email server. This will radically reduce the amount of SPAM mail they receive making their response time much faster.
October 26th, 2008 at 4:16 pm
Je veux juste dire à toute lÉquipe de global test market qu’il fait un excellent travail
October 29th, 2008 at 2:52 am
Hi, i am glad ur update program & informing to members.
thanks.
October 29th, 2008 at 3:03 pm
Thanks for all the hard work and finding and fixing the problem, technology has its benefits and its downfalls, but everything has been okay on my account. and i do love doing your surveys.