GlobalTestMarket is very familiar with SPAM. Since we send email invites for our surveys we must be SPAM compliant. That is why we have a double opt-in registration process. We only want to send email to people that actually want to receive our email. FrontDesk wishes they only received email from our members. Unfortunately, FrontDesk receives hundreds upon hundreds of SPAM mail each day. Their response time to member inquiries is suffering because they must sift through junk email. We are taking aggressive steps to resolve their SPAM issue and thus improve their ability to cater to our members’ needs. Very soon members will not be allowed to initiate an inquiry by sending an email to FrontDesk. Members must use the web form to start any inquiry. So, if I wanted to know the status of my redemption payment I would not be able to open up my Yahoo or Hotmail email account and just fire off an email to FrontDesk. They will not receive it. I would need to use the web form to file my inquiry. FrontDesk will then review each inquiry sent through the web form. They might send an email to you requesting clarification or further information so they can accurately resolve your issue. You must reply to that email. FrontDesk will receive those reply emails.
How do I find the web form? If you are not logged into your GlobalTestMarket account the link is in the website footer.
If you are logged into your GlobalTestMarket account the web form link is located in the header.
This will solve the FrontDesk SPAM problem and will improve their ability to address member needs. If there are any questions about this process please comment here and I will respond as soon as I can. |
| Posted at 12:28 pm | Filed under Online Survey Tips. |
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April 9th, 2008 at 2:09 am
1 .does it mean i would be notified the double opt in before recievinving the survey?
2. would i be informed automaticaly about a survey?
3.without filling the webform i would not be in the double optin?
April 9th, 2008 at 7:40 am
Vincent,
[1] To complete the registration process all members must double opt-in. So a new member completes the registration form the GlobalTestMarket website. We then send an email confirming they actually want to be a member. The member must click on the link in the email before they become a double opt-in member. I reviewed our records and you have completed that process.
[2] GlobalTestMarket sends email survey invites to the membership. You also can login to your account and see if there are available surveys in the Surveys section.
[3] This post has nothing to do with becoming a member of GlobalTestMarket. This post explains how an individual can contact customer support. Anyone can contact our customer service team; members or non-members.
April 16th, 2008 at 8:01 am
Hello, I am glad to work with GlobalTestMarket, but I cant contact GlobalTestMarket Customer Support nor from my profile neither from this page as pointed in article that is called “How to Contact GlobalTestMarket Customer Support.” I also cant contact GlobalTestMarket Customer Support through web-forms. I mailed to GlobalTestMarket Customer Support a month ago but I still don’t have any answer. Please help me to find a way to contact GlobalTestMarket Customer Support in order that I will be able to work with GlobalTestMarket successfully and to resolve with their help some problems arising at my GlobalTestMarket account.
April 16th, 2008 at 8:05 am
Anton,
Your email provider will not accept email from us. I have sent a response to you from my corporate email account and my personal Yahoo email account. Each response bounced back as undeliverable.
Our customer service team has responded to each of your inquiries, but it seems their email is not being delivered to you. Is your email address listed correctly in your account?
Here are the answers to your inquiries:
[1] Interests Profiler / Survey:
We are aware of the technical issue with this survey. Our Development team is addressing the issue and it should be resolved soon.
[2] Alternate Payment Methods:
GlobalTestMarket only offers a check delivered through the postal service. We are investigating using other methods of payment, but I do not know when those other methods would be available.
Please contact your email provider and tell them you want to receive email from GlobalTestMarket. I sincerely hope that answers your questions and solves your email issue. Thanks for commenting.
April 21st, 2008 at 9:39 pm
Thank you for such a quick response I have changed my mail, could you advise if its eligible for working with GlobalTestMarket. I have chosen Russian content for my email can it influence on the eligibility of my email for working with GlobalTestMarket?
April 22nd, 2008 at 5:14 am
Anton,
I sent you an email from our corporate email engine. Please let me know if you received the message. Yes, it is best to select the official, or primary language of your resident country. GlobalTestMarket surveys Russia primarily in Russian.
April 24th, 2008 at 2:18 pm
Hi,
About inquiries- You mentioned not initiating thru regular personal email: Use web form instead. What about replying to responses you get from Globaltest that arrive in your personal email? Is there a chance a person’s reply from there, back to Globaltest would wind up in the wrong place too, because of the situation you described?
Or is the subject line w/ ‘case’ number or whatever it is, enough to get the msg to the right place @ Globaltest? Or: Do u need to go back & use ‘proper channels’ (web form) again, copy message into form, etc?
April 24th, 2008 at 2:45 pm
Aaron,
Marketing gave me this to simplify my post.
1. Submit new inquiries using our new web form
2. FrontDesk will reply to you by email
3. Reply to FrontDesk as you would any other email
Hope that helps.
May 24th, 2008 at 2:58 pm
I have a question, i finished my profile surveys and i have earned my 100 points, but now i have no more surveys and i was wondering 1.how long would it take to get more surveys. 2. Is there certain days when e-mails would not be delivered for example Saterday And Sunday, or Holidays?
Chris
May 27th, 2008 at 5:34 am
Chris,
You just joined 3 days ago. It usually takes a few days for new accounts to cycle through all of our databases. Surveys will be hitting your inbox shortly.
Usually, the weekends produce a high volume of survey invites. I am not sure about the stats of survey invites on holidays, but I would guess the survey volume dips a tad on holidays. Hope this addressed your concerns.