Dear Members,
If you have any questions or issues related to a missing payment, or missing MarketPoints for a study that you participated in, I would encourage you to contact the Members Support Team directly via the web form to assure prompt assistance.
Why? Unfortunately, I am not equipped with the adequate resources and tools to treat such inquiries and would rather invite you to contact the right Team directly. Shortly after submitting your inquiry via the web form, a Representative will get back to your via email and will work with you at resolving the issue. Thank you for your understanding.
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April 9th, 2008 at 2:09 am
1 .does it mean i would be notified the double opt in before recievinving the survey?
2. would i be informed automaticaly about a survey?
3.without filling the webform i would not be in the double optin?
April 9th, 2008 at 7:40 am
Vincent,
[1] To complete the registration process all members must double opt-in. So a new member completes the registration form the GlobalTestMarket website. We then send an email confirming they actually want to be a member. The member must click on the link in the email before they become a double opt-in member. I reviewed our records and you have completed that process.
[2] GlobalTestMarket sends email survey invites to the membership. You also can login to your account and see if there are available surveys in the Surveys section.
[3] This post has nothing to do with becoming a member of GlobalTestMarket. This post explains how an individual can contact customer support. Anyone can contact our customer service team; members or non-members.
April 16th, 2008 at 8:01 am
Hello, I am glad to work with GlobalTestMarket, but I cant contact GlobalTestMarket Customer Support nor from my profile neither from this page as pointed in article that is called “How to Contact GlobalTestMarket Customer Support.” I also cant contact GlobalTestMarket Customer Support through web-forms. I mailed to GlobalTestMarket Customer Support a month ago but I still don’t have any answer. Please help me to find a way to contact GlobalTestMarket Customer Support in order that I will be able to work with GlobalTestMarket successfully and to resolve with their help some problems arising at my GlobalTestMarket account.
April 16th, 2008 at 8:05 am
Anton,
Your email provider will not accept email from us. I have sent a response to you from my corporate email account and my personal Yahoo email account. Each response bounced back as undeliverable.
Our customer service team has responded to each of your inquiries, but it seems their email is not being delivered to you. Is your email address listed correctly in your account?
Here are the answers to your inquiries:
[1] Interests Profiler / Survey:
We are aware of the technical issue with this survey. Our Development team is addressing the issue and it should be resolved soon.
[2] Alternate Payment Methods:
GlobalTestMarket only offers a check delivered through the postal service. We are investigating using other methods of payment, but I do not know when those other methods would be available.
Please contact your email provider and tell them you want to receive email from GlobalTestMarket. I sincerely hope that answers your questions and solves your email issue. Thanks for commenting.
April 21st, 2008 at 9:39 pm
Thank you for such a quick response I have changed my mail, could you advise if its eligible for working with GlobalTestMarket. I have chosen Russian content for my email can it influence on the eligibility of my email for working with GlobalTestMarket?
April 22nd, 2008 at 5:14 am
Anton,
I sent you an email from our corporate email engine. Please let me know if you received the message. Yes, it is best to select the official, or primary language of your resident country. GlobalTestMarket surveys Russia primarily in Russian.
April 24th, 2008 at 2:18 pm
Hi,
About inquiries- You mentioned not initiating thru regular personal email: Use web form instead. What about replying to responses you get from Globaltest that arrive in your personal email? Is there a chance a person’s reply from there, back to Globaltest would wind up in the wrong place too, because of the situation you described?
Or is the subject line w/ ‘case’ number or whatever it is, enough to get the msg to the right place @ Globaltest? Or: Do u need to go back & use ‘proper channels’ (web form) again, copy message into form, etc?
April 24th, 2008 at 2:45 pm
Aaron,
Marketing gave me this to simplify my post.
1. Submit new inquiries using our new web form
2. FrontDesk will reply to you by email
3. Reply to FrontDesk as you would any other email
Hope that helps.
May 24th, 2008 at 2:58 pm
I have a question, i finished my profile surveys and i have earned my 100 points, but now i have no more surveys and i was wondering 1.how long would it take to get more surveys. 2. Is there certain days when e-mails would not be delivered for example Saterday And Sunday, or Holidays?
Chris
May 27th, 2008 at 5:34 am
Chris,
You just joined 3 days ago. It usually takes a few days for new accounts to cycle through all of our databases. Surveys will be hitting your inbox shortly.
Usually, the weekends produce a high volume of survey invites. I am not sure about the stats of survey invites on holidays, but I would guess the survey volume dips a tad on holidays. Hope this addressed your concerns.
January 6th, 2009 at 4:57 pm
hello, do i need to send an email to < #####> so that they start sending me surveys? ive signed up and still have not recieved surveys. will i be recieving them through my hotmail? thanks!
January 7th, 2009 at 9:38 am
Derek,
No. Do not email our customer support for survey invites. Our survey software will scour our databases looking for members that match the demographic criteria set by our clients. Then a random selection of those members will receive a survey invite. The process is automated and driven by client demand. You should start receiving invites shortly.
January 21st, 2009 at 11:31 am
Sir,
I am from Kolkata,India.My query is that if I reach 1000 market points and want to redeem them,will I be sent $50 or will some processing fee be charged for the delivery of the cheque?Also,please tell me what is the system for converting the money that you will send into Indian Currency?
January 22nd, 2009 at 9:49 am
Papiya Ghosal,
We currently do not charge a processing fee for distributing payments. Our payment vendor supports the Rupee currency and your $50.00 USD will be converted based upon the buy/sell currency rates when your payment is processed.
March 9th, 2009 at 9:11 pm
Hi
I am from india. I am very glad to say this that frontdesk has always answered my emails very quickly.And Thank you for such a prompt reply.Being as international member I hope the web form also does the same thing.
March 27th, 2009 at 5:05 am
they are great
June 2nd, 2009 at 4:25 pm
Hi I am having trouble contacting customer support. I am wanting to get paid out but for some cazy reason everytime I put in that Anti spam word it doesn’t work. What is going on this is a little agravating. Regards Joanne
June 22nd, 2009 at 3:49 pm
Hi Joanne, are you still experiencing problems? It might help to click on the ‘try another’ link to get a different image of 6 characters to enter. If it still doesn’t work, please copy / paste the error and send it back.
Thank you.
August 22nd, 2009 at 7:43 pm
Just a name for your new rewards thing,Guess you picked already but how about Globe into rewards Global and some of the names were just to long in the long run.The shorter the better and catcher titleswho reads long titles anymore also the pay pal is a excellent idea.I think waithing on 1000 points is pushing it.You guys should cut it to about 500 ponts or so.Anyway how do you like me now.Just some tips yes.–Shirley–ssp5751@aol.com–my time is valuable to.
September 3rd, 2009 at 11:01 pm
hi ,i am a member of global test market usa.now because of family constraints i have to move to india can i still be the member .i was not able to see any options in my details page to change my country.will greatly appreciate help as i love your surveys and dont want to loose my old account
September 4th, 2009 at 12:31 pm
Hi Mekhla,
It is possible to change your country, please submit your request through the Contact Us form:
http://www.globaltestmarket.com/contact.php
A member our our team will get back to you.
Regards,
Elisa
October 18th, 2009 at 2:51 pm
I have been trying all day to contact someone using the contact us form but everytime I try to send it it states that I need to enter a valid email address however no matter where I look on the page there is no place to actually place an email address so is there some other way of contacting someone so I can get the problem I am having resolved?
October 21st, 2009 at 3:39 pm
Hi Domonic,
The Contact form is available here: http://www.globaltestmarket.com/contact.php and there is a field to enter your email address, or if you log into your account it is automatically added. Please try again and our support team will get back to you.
Thank you,
Elisa