Recently a few members have inquired about the exact same question.

Where is my check?

GlobalTestMarket is back on track to deliver on our 4 to 6 week promise to US members and our 6 to 8 week promise to our International members. That being said, some members might not receive their payment. A bulk of our returned checks is due to an incorrect mailing address. We already mentioned GlobalTestMarket members need to update their mailing address information before redeeming.

Can mail go missing entirely?

This rarely happens in the grand scheme of things, but the answer is yes. For that reason GlobalTestMarket must follow certain procedures directed by our Accounting department.

What are those procedures?

We contact our vendor and ensure the payment was mailed. Then our vendor verify if the funds have been deposited or not. When the funds have not been deposited GlobalTestMarket stops payment on the first issued check, and then begins processing a second issued redemption payment.

GlobalTestMarket confirms if the check was deposited?

Yes. An over-whelming majority of our panel members are outstanding contributors. The market research industry would not survive without your effort and willingness impact decisions causing change. There are a handful of members that have deposited their redemption check, and then request another one, and then another one. GlobalTestMarket cannot pay a member over and over again for the same redemption request, so we must verify the check’s status.

So, we stop payment on missing checks that have not been deposited and then reissue a new payment.

What is the best way to ask about a missing check?

Please visit the GlobalTestMarket Contact page. These inquiries are escalated and reviewed in the same manner. Because we must reach out to our payment vendor these inquiries cannot be resolved in a few days. Members may need to wait a week or longer.

I hope this helps and look forward to hearing any comments.

The last few days have been quite busy creating the software release plan for 2008. I had a chance to review the past few days of emails and noticed Finance wired funds to our payment vendor a few days ago! That means GlobalTestMarket members that redeemed during December 6th through the 12th should start looking out for the survey incentive check.

Our vendor found ways to streamline their processes reducing the amount of time needed to print and mail the redemption checks. Members should notice a faster delivery time in 2008 versus 2007.

Some of our largest payouts ever were processed in December, and nearly 11,000 redemptions were requested. We also saw an increase in missing payment inquiries, and I know how we can decrease a majority of those situations.

Obviously, we review each account when we receive and inquiry. We must know the exact date the redemption request was made, so we can figure out which redemption file to review. We also check the account information. Most of our missing payment requests are attributed to an improper mailing address (physical mailing address or postal address) or incomplete name.

The GlobalTestMarket User Agreement requires all members to provide,”…accurate, current and complete information…” which includes “…your full legal name, your date of birth, the address of your primary residence, your phone number and your working email address.”

Some members list their first name as “J” and their last name as “M.” So when we print redemption checks to J M, and then address the envelope J M, there is an increased chance the payment will not be delivered. A vast majority of our missing payment inquiries are caused by incorrect or incomplete account information. Please ensure your account details are accurate and complete.

GlobalTestMarket issued payments for members redeeming between November 29th and December 5th. There were approximately 2,500 members that earned a portion of the $154,977.40 total payout!

Please remember that GlobalTestMarket uses a payment vendor. The wire transfer to our vendor is received immediately. Then they send checks in the mail within 1 to 2 days. United States members should check their mail with week, and International members in the coming weeks. Great work GlobalTestMarket members!

There was a software release in mid December aimed at improving a few features in our member accounts. We reactivated the Survey History section that lists completed and available surveys. This feature only provides the past 30 days of your survey activity.

GlobalTestMarket discovered a bug with the links associated with the surveys in the Survey History section. Our Development team is working on the issue and hopes to resolve this issue shortly. Until that fix is released those links will not function properly. Sorry for the inconvenience, but those surveys can be accessed through the email invites.