Recently a few members have inquired about the exact same question.

Where is my check?

GlobalTestMarket is back on track to deliver on our 4 to 6 week promise to US members and our 6 to 8 week promise to our International members. That being said, some members might not receive their payment. A bulk of our returned checks is due to an incorrect mailing address. We already mentioned GlobalTestMarket members need to update their mailing address information before redeeming.

Can mail go missing entirely?

This rarely happens in the grand scheme of things, but the answer is yes. For that reason GlobalTestMarket must follow certain procedures directed by our Accounting department.

What are those procedures?

We contact our vendor and ensure the payment was mailed. Then our vendor verify if the funds have been deposited or not. When the funds have not been deposited GlobalTestMarket stops payment on the first issued check, and then begins processing a second issued redemption payment.

GlobalTestMarket confirms if the check was deposited?

Yes. An over-whelming majority of our panel members are outstanding contributors. The market research industry would not survive without your effort and willingness impact decisions causing change. There are a handful of members that have deposited their redemption check, and then request another one, and then another one. GlobalTestMarket cannot pay a member over and over again for the same redemption request, so we must verify the check’s status.

So, we stop payment on missing checks that have not been deposited and then reissue a new payment.

What is the best way to ask about a missing check?

Please visit the GlobalTestMarket Contact page. These inquiries are escalated and reviewed in the same manner. Because we must reach out to our payment vendor these inquiries cannot be resolved in a few days. Members may need to wait a week or longer.

I hope this helps and look forward to hearing any comments.