 Some of our largest payouts ever were processed in December, and nearly 11,000 redemptions were requested. We also saw an increase in missing payment inquiries, and I know how we can decrease a majority of those situations.
Obviously, we review each account when we receive and inquiry. We must know the exact date the redemption request was made, so we can figure out which redemption file to review. We also check the account information. Most of our missing payment requests are attributed to an improper mailing address (physical mailing address or postal address) or incomplete name.
The GlobalTestMarket User Agreement requires all members to provide,”…accurate, current and complete information…” which includes “…your full legal name, your date of birth, the address of your primary residence, your phone number and your working email address.”
Some members list their first name as “J” and their last name as “M.” So when we print redemption checks to J M, and then address the envelope J M, there is an increased chance the payment will not be delivered. A vast majority of our missing payment inquiries are caused by incorrect or incomplete account information. Please ensure your account details are accurate and complete.
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January 11th, 2008 at 11:05 am
[...] is due to an incorrect mailing address. We already mentioned GlobalTestMarket members need to update their mailing address information before [...]
January 18th, 2008 at 6:45 pm
The words “mail” and “website” are confusing….It would help to have a more descriptive word here (ie., email, or some description of what website is requested.)
January 18th, 2008 at 6:45 pm
Thanks
January 20th, 2008 at 9:42 pm
Thank for the information, it is very helpful for your members.
January 23rd, 2008 at 4:48 pm
Lynn,
Thanks for the comment. I will edit the post for better clarification. To stave off any suspension “mailing address” = postal mailing address. Hope that helps.
February 4th, 2008 at 10:45 pm
The informations given are realy very useful.
July 3rd, 2008 at 2:47 am
Wow! This is just wonderful… Have just seen the newsletter ..and the blogs .. and all the new features of Global Test Market…..
)
Keep up the wonderful work…and we will keep participating !
Wish you could redeem our points direct to our Banks and send /mail a photo copy of the same to us so that checks don\’t get misplaced /lost even while we are away from our residence.
Cheerz ! U guys ROCK !!
August 1st, 2008 at 7:21 pm
Global test market is really great. I enjoy participating. Keep send surveys I am sure to be there.